National Express Group PLC
The National Express Group PLC Corporate Headquarters handles a variety of customer service tasks related to bus routes, ticketing, lost property, complaints, and service updates for National Express West Midlands. Most inquiries are managed online or by phone due to the closure of physical travel shops. It's advisable to have journey or ticket details ready before calling to ensure a smoother experience. While specific wait times aren't provided, calling during off-peak hours may reduce hold times. Common reasons for calling include lost property inquiries and ticket refund requests.
Updated 15 Dec 2025
Expected outcomes
- Inquire about bus routes
- Request ticket refunds
- Report lost property
- Submit complaints
- Receive service updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Journey details
- Ticket reference
- Proof of purchase
- Description of lost item
- Route number
- Contact details
Known issues
Customers occasionally experience long wait times, especially during peak hours or after service disruptions. To mitigate this, it's recommended to call during off-peak times or use online contact forms. Additionally, the closure of all physical travel shops means that support is primarily available online or by phone. This shift requires customers to adapt to digital or telephonic communication for their service needs. Being prepared with necessary details can help expedite the process and reduce potential frustrations.
