Stagecoach Group
The Stagecoach Bus Enquiries service for England and Wales provides assistance with bus timetables, lost property, complaints, and ticketing enquiries. You can call to get information on bus schedules, routes, and service updates, or to report lost items and provide feedback. The service operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can vary, especially during peak hours, so it's advisable to call during off-peak times for quicker assistance. Email support is also available for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Get bus schedule information
- Report lost property
- Submit a complaint
- Request ticket refunds
- Inquire about fare details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Bus route number
- Travel date
- Departure location
- Description of lost item
- Ticket type
- Contact details
Known issues
Callers have reported long wait times during peak hours, which can be mitigated by calling during off-peak periods or using email for non-urgent queries. Additionally, support is limited on weekends, with reduced hours on Saturdays and no service on Sundays, so it's best to address complex issues during the week. Planning ahead and having all necessary information ready can help streamline the process and reduce potential frustrations.
