Stagecoach Group
Stagecoach Group's bus enquiries department in Scotland provides information on bus routes, timetables, fares, lost property, and service updates. This service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking bus schedules, reporting lost items, and obtaining fare details. Wait times can be longer during peak hours, so it's advisable to call during off-peak times for quicker assistance. Email support is also available for non-urgent queries, offering an alternative to phone calls.
Updated 15 Dec 2025
Expected outcomes
- Get bus timetable details
- Report lost property
- Check fare information
- Receive service updates
- Inquire about bus routes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Bus route number
- Travel date
- Travel time
- Contact details
- Description of lost item
- Service number
Known issues
Callers often experience long wait times during peak hours, particularly on weekdays. To avoid this, try calling during off-peak hours or use email for non-urgent enquiries. Additionally, support is limited on Saturdays and unavailable on Sundays, which can delay weekend queries. For faster service, it's recommended to contact the department during weekday hours. Having all necessary information ready before calling can also expedite the process.
