E.ON Next Energy Limited
E.ON Next Energy Limited's International Helpline supports business customers with energy account management, bill inquiries, emergency support, and complaint handling. Typical reasons for calling include clarifying tariffs, resolving billing disputes, and addressing urgent supply issues. While emergency support is available 24/7, general and billing inquiries operate Monday to Thursday from 09:00 to 17:00, and Friday from 09:00 to 16:00. Callers may experience long wait times, particularly on Mondays, so consider calling midweek. For speech or hearing impaired customers, text relay is an option by dialing 18001 prior to the number.
Updated 15 Dec 2025
Expected outcomes
- Check billing issues
- Manage energy accounts
- Report urgent supply issues
- Register service complaints
- Clarify service tariffs
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Address details
- Meter details
- Business account details
- Description of complaint
Known issues
Customers often experience long wait times, especially at the start of the week or during peak hours. It's recommended to call during midweek or utilize online self-service options when possible. International callers sometimes face confusion in getting through to the correct department. To mitigate this, clearly specify that you are calling from abroad and outline your query at the start. These tips can help navigate common issues and improve service efficiency. Additionally, for speedier resolutions, ensure that you have all necessary account and identification details at hand before initiating the call.
