Glasgow City Council
Glasgow City Council's Emergency Social Work Services provides crucial support during out-of-hours emergencies. This service is available after regular office hours, including evenings, weekends, and public holidays. It is specifically designed to handle urgent social work interventions when regular offices are closed. Common reasons for calling include reporting immediate risks to individuals' safety and well-being. While wait times can vary, urgent cases are prioritized, especially during peak periods like late evenings and weekends. For non-urgent matters, contact Health and Social Care Connect during regular hours.
Updated 14 Dec 2025
Expected outcomes
- Report emergency situations
- Provide personal risk details
- Receive intervention instructions
- Answer professional queries
- Follow emergency procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Emergency details
- Person at risk information
- Caller contact details
- Nature of emergency
- Location details
- Personal information
Known issues
Callers to Glasgow City Council's Emergency Social Work Services may occasionally experience long wait times, particularly during peak periods such as late evenings and weekends. This can be frustrating, but it is important to remain on the line as urgent cases are prioritized. If wait times are excessive, consider calling back later. Always ensure you have all necessary information ready to expedite the process. For non-urgent issues, it is advisable to contact Health and Social Care Connect during regular office hours to avoid delays.
