Manchester Metropolitan University
Manchester Metropolitan University's Student Services can be reached at +44 161 247 2222 for a variety of critical support services. Available 24/7, this line offers immediate assistance for emergencies on campus, including coordination with external emergency services. Students and staff can also request security assistance for safety concerns, disturbances, and lost property. First aid support is available for any medical incidents on campus. While the service operates around the clock, non-emergency queries might experience longer wait times during peak periods, such as the start of the academic term. For life-threatening situations, it is advised to contact 999 first before notifying campus security.
Updated 15 Dec 2025
Expected outcomes
- Report campus emergencies
- Request security assistance
- Obtain first aid support
- Coordinate with emergency services
- Resolve swipe access issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location on campus
- Nature of emergency
- Student/staff ID
- Description of issue
- Contact number
- Description of medical issue
Known issues
Some users have reported long wait times during peak hours, particularly at the beginning of the academic term. Calls are prioritized based on urgency, so non-emergency queries may be queued or redirected. To avoid delays, it is recommended to clearly state the nature of your call when contacting the service. Additionally, there have been rare instances of misrouted calls due to confusion between emergency and non-emergency lines. Staff are trained to handle such situations and redirect calls appropriately. Clear instructions are available on the university's website and signage to guide callers.
