Manchester Metropolitan University
Manchester Metropolitan University's Students' Union Advice offers a range of services to support students with various issues. You can receive guidance on academic matters such as appeals and complaints, housing advice for tenancy issues, and financial advice including student loans and budgeting. The service is available Monday to Friday, 09:30-16:00, starting from 12:00 on Tuesdays. Common reasons for calling include academic queries, financial support, and reporting hate crimes. Wait times can vary, especially during peak periods like the start of term or exam season. For quicker responses, consider using email or the online query form.
Updated 15 Dec 2025
Expected outcomes
- Receive academic guidance
- Resolve housing disputes
- Get financial advice
- Manage debt issues
- Report hate crimes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Issue description
- Incident details
- Preferred contact method
- Brief issue summary
Known issues
Occasional long wait times are reported, particularly during peak periods such as the start of term or exam season. To mitigate this, it is recommended to use email or the online query form for a faster response. The advice services are free, confidential, and independent from the university, ensuring that students receive unbiased support. If you experience delays, consider specifying your preferred contact method to streamline communication. Always have your student ID and a clear description of your issue ready to facilitate the process.
