Virgin Media Limited
Calling Virgin Media Limited at the provided number allows users to handle specific data protection requests, as required under UK GDPR. Common reasons to call include making Subject Access Requests (SARs), requesting data correction, deletion, or restriction, and submitting objections or complaints about data processing. Calls can be made Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Typically, these calls involve providing proof of identity and details of the data in question. While exact wait times aren't specified, it may be beneficial to call just after opening hours to potentially avoid longer queues. Delays have been noted, particularly in processing SARs, so keep this in mind when planning your calls.
Updated 15 Dec 2025
Expected outcomes
- Request personal data access
- Correct personal data
- Delete personal data
- Restrict data processing
- Object to data processing
- Port personal data
- Submit data protection complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Proof of identity
- Requested data details
- Data correction information
- Data deletion details
- Processing restriction details
- Complaint information
Known issues
Recently, it has been noted that Virgin Media Limited encountered issues with timely processing of Subject Access Requests (SARs), often not meeting the required one-month timeframe. The Information Commissioner's Office (ICO) has issued a formal warning to Virgin Media, urging improvements. If experiencing delays, it may be helpful to follow up persistently. Consider alternative routes such as postal or email communications if phone lines are busy. Additionally, prepare all necessary documents ahead of time to expedite the process. For further assistance, the ICO's guidance on escalating unresolved breaches could provide useful pathways. Keep records of all interactions as further proof if needed.
