Virgin Media Limited
Virgin Media's Technical Support line assists with account queries, billing issues, technical support, complaints, and service troubleshooting related to broadband, TV, mobile, landline, email, or app services. These services are available Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays. Many issues can be resolved quickly through their online help guides and web chats, which they recommend for faster service. However, customers often call during peak hours, which leads to extended wait times, especially when seeking technical support. This can be mitigated by calling during non-peak hours, such as early morning or late afternoon.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Receive technical support
- Submit a complaint
- Track complaint status
- Verify account information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Virgin Media account number
- Personal identification
- Contact details
- Description of issue
- Billing statements
- Internet connection type
Known issues
Long wait times are a frequent issue when calling Virgin Media, especially during peak service hours. To minimize delays, customers are advised to use the online help pages or web chat options whenever possible. Virgin Media consistently acknowledges complaints within 48 hours and strives for resolution within 28 days; however, there can be occasional delays beyond this timeframe. For quicker problem resolution, having all relevant details and documentation ready before calling can be beneficial. In unresolved cases, customers have the option to pursue independent adjudication.
