Virgin Media Limited
Virgin Media's customer support service for business customers is available to handle technical and account queries related to broadband, TV, phone, and mobile services. Operating hours are Monday through Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. When calling, be prepared for potential long wait times, especially during peak hours. It is often more efficient to call during off-peak hours or use alternative methods like online chat. The service is primarily focused on resolving technical issues, billing inquiries, and account management for both residential and business clients. Ensure to have your account or business details ready for a smoother experience.
Updated 15 Dec 2025
Expected outcomes
- Resolve technical issues
- Inquire about billing
- Manage account settings
- Report service faults
- Discuss service upgrades
- Check contract details
- Get help with installations
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Business details
- Recent bills
- Error messages
- Postcode
- Security answers
- Memorable word
- Description of issue
Known issues
Customers often experience long wait times, particularly during peak hours. To avoid this, it is advisable to call during off-peak times or utilize the online chat service for quicker responses. Additionally, calls may be transferred multiple times before reaching the correct department. Clearly stating your issue and the department you need at the beginning of the call can help minimize transfers. Having all necessary account and security information ready before calling can also expedite the process.
