Avis Budget UK Limited
Avis Budget UK Limited's Breakdown Assistance provides emergency roadside support for rental vehicles. This service includes arranging towing, repairs, or replacement vehicles and is typically available 24/7 for breakdown emergencies. Common reasons for calling include vehicle malfunctions, accidents, or flat tires. Customers should have their rental agreement or booking reference ready when calling. Response times can vary based on location and time of day, with potential delays during peak travel periods. It is advisable to call early in the day to avoid long wait times.
Updated 15 Dec 2025
Expected outcomes
- Arrange towing services
- Request vehicle repairs
- Obtain replacement vehicle
- Confirm roadside assistance coverage
- Provide location details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rental agreement
- Booking reference
- Vehicle registration
- License plate number
- Current location
- Contact details
Known issues
Customers occasionally experience long wait times when calling for breakdown assistance, particularly during peak travel periods. To mitigate this, it is recommended to call early in the day. If wait times are excessive, requesting a callback or escalation to a supervisor may help. Additionally, delays in roadside assistance arrival can occur, especially in rural or remote areas. To address this, ensure accurate location details are provided and request estimated time of arrival updates from the operator.
