Avis Budget UK Limited
Avis Budget UK Limited's Customer Services department handles post-rental enquiries, including complaints, billing issues, and feedback. They operate Monday to Friday from 08:00 to 16:00. Common reasons for calling include resolving billing disputes and escalating unresolved complaints to the British Vehicle Rental & Leasing Association (BVRLA). Calls from UK BT landlines are free, but mobile rates may vary. Typical wait times can be longer during peak travel periods and Mondays, so calling early in the day or mid-week is advisable for a quicker response. Weekend support is limited, so non-urgent issues should be addressed during the week.
Updated 15 Dec 2025
Expected outcomes
- Resolve billing issues
- Submit post-rental feedback
- Escalate complaints to BVRLA
- Inquire about rental charges
- Request documentation follow-up
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Rental agreement number
- Personal identification
- Contact details
- Final response from Avis
- Details of complaint
Known issues
Customers occasionally experience long wait times, especially during peak travel periods and on Mondays. To mitigate this, try calling early in the day or mid-week. Billing disputes can sometimes be difficult to resolve; if unresolved, escalate the issue to the BVRLA for an independent review. Additionally, customer service is unavailable on weekends, so for urgent issues, contact roadside assistance or wait until Monday. These measures can help ensure a smoother experience when dealing with post-rental enquiries.
