Leeds Building Society
The Leeds Building Society's Intermediary Service Desk is available to assist intermediaries with a range of mortgage-related queries. This includes support for mortgage application status, amendments, and completion queries, as well as technical troubleshooting for the Mortgage Extra system. The service is available Monday to Friday from 09:00 to 16:45. Common reasons for calling include checking the status of mortgage applications, resolving technical issues, and processing fee payments. Wait times can vary, but calling earlier in the day may reduce delays. Make sure to have any necessary reference numbers ready to expedite your call.
Updated 15 Dec 2025
Expected outcomes
- Check mortgage application status
- Amend existing applications
- Resolve login issues
- Process fee payments
- Request porting information
- Receive case updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Application reference number
- Porting reference number
- Username or registered email
- Browser compatibility details
- Details of amendment
- Outstanding fee information
Known issues
Users may occasionally experience technical login issues with the Mortgage Extra system, particularly if using unsupported browsers like Internet Explorer. It is recommended to use Chrome, Firefox, Edge, or Safari. If problems persist, contact the Service Desk for assistance. Additionally, there can be delays in processing mortgage applications if reference numbers are incorrect or missing. Always ensure that you provide the correct reference numbers in all communications to avoid these delays. For any updates or resolutions, the Service Desk is available to help.
