Nationwide Building Society
Nationwide Building Society's International Enquiries department can assist with a variety of banking needs. Callers can get help with account servicing, including queries about balances and payments for both personal and business accounts. Mortgage support is available for existing customers, covering payment queries and rate changes. Additionally, the department provides information on savings accounts and ISAs. Complaints and feedback about services can also be lodged. Typically, calls are answered during operating hours, but wait times can be long during peak periods. It's best to call during off-peak hours for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Assist with account queries
- Support mortgage customers
- Provide savings information
- Lodge complaints
- Change mortgage rates
- Check ISA interest rates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Personal identification
- Mortgage account number
- Details of complaint
- Contact information
- Membership number
Known issues
Customers often experience long wait times, especially during peak hours or after major announcements. To avoid delays, it's recommended to call during off-peak times or use online services when possible. Additionally, some callers report being transferred multiple times before reaching the correct department. To minimize this, clearly state your query and the department you need at the start of the call. These strategies can help streamline your experience and reduce frustration.
