Nationwide Building Society
Nationwide Building Society's Lost and Stolen Cards department provides essential services for managing lost or stolen cards. Common reasons for calling include reporting a lost card, requesting a replacement, and checking the status of a report. The department also assists with account management, mortgage services, savings and investments, credit card and loan support, and insurance services. Typical wait times can be longer during peak hours, so it's advisable to call during off-peak times. Having your account or policy details ready can expedite the process, as calls may be recorded for training and compliance.
Updated 15 Dec 2025
Expected outcomes
- Report lost card
- Request card replacement
- Check report status
- Manage account queries
- Receive mortgage advice
- Access savings information
- Get loan support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Policy number
- Mortgage account details
- Date of birth
- Address
Known issues
Customers occasionally experience long wait times, particularly during peak hours or after major service changes. To avoid delays, it's recommended to call during off-peak hours or use online services when possible. Additionally, account verification processes can sometimes take longer than expected, especially for new accounts or following mergers. To mitigate this, ensure you have all required identification and account details ready before calling. This preparation can help streamline the verification process and reduce wait times.
