Santander UK plc
Calling Santander UK plc's Customer Support can assist with various banking needs such as managing personal and business accounts, addressing complaints, and obtaining product information. The department handles tasks during typical operating hours. Common reasons for calling include resolving account issues, seeking dispute resolutions, and getting information on services like mortgages and credit cards. The call might be routed to different departments depending on the query, and for complaints, there might be a transfer to specialist teams. Although typical wait times are not specified, calling during non-peak hours could reduce waiting time.
Updated 15 Dec 2025
Expected outcomes
- Manage personal account
- Resolve business banking issues
- Lodge complaints
- Seek dispute resolution
- Learn about mortgages
- Inquire about loans
- Get credit card information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Customer ID
- Personal ID details
- Description of complaint
- Relevant documentation
- Account verification details
Known issues
While specific issues are not listed, it is advisable to prepare by having all necessary account information and documentation ready before calling. During peak hours, there may be longer wait times, so calling during off-peak hours can help reduce waiting time. If facing issues with unresolved disputes or needing escalation, clearly state your need to reach a specialist. Exploring online support options on the Santander UK website could also resolve some queries efficiently.
