Santander UK plc
Calling Santander UK's Fraud Department can help you address various security-related issues with your accounts. Common reasons for calling include reporting suspicious activity, blocking compromised cards, and updating security settings. While the department is available 24/7, peak times may lead to longer wait periods. It is advisable to call during mid-morning or late afternoon to avoid high call volumes. The department provides assistance with managing user access, activating new cards, and handling account security concerns. For non-urgent matters, consider using online banking services, which offer a range of functionalities accessible at any time.
Updated 15 Dec 2025
Expected outcomes
- Report suspicious activity
- Block compromised cards
- Update security settings
- Activate new cards
- Manage user access
- Request fraud investigation
- Inquire about security alerts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Online Banking credentials
- Recent transaction details
- User ID
- Security questions
- Registered phone number
- Email address
- Company ID
- Password
- Employee details
Known issues
Users occasionally face login problems with Santander Connect due to forgotten credentials or browser issues. It's recommended to reset credentials through support or update your browser. Payment delays, especially with bulk or international transactions, can occur during peak times. For urgent transactions, contacting support is advisable. Managing user access can be challenging after staff changes; completing and submitting the change of mandate details form is necessary. To avoid these issues, ensure your credentials are up-to-date, check service status regularly, and follow the correct procedures for access management.
