Skipton Building Society
Skipton Building Society's Head Office offers a range of services through their contact number, including general account enquiries, complaint registration, and account support. Customers can also access specialized assistance for accessibility needs. The phone lines are open Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking account details, resolving service issues, and obtaining support for financial difficulties. While specific wait times are not provided, callers may experience delays during peak hours, particularly for priority cases. It is advisable to call during mid-morning or early afternoon for potentially shorter wait times.
Updated 15 Dec 2025
Expected outcomes
- Check account details
- Register a complaint
- Access account support
- Request accessibility help
- Resolve service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal details
- Security verification
- Description of complaint
- Support needs description
- Relevant documents
Known issues
Customers may experience occasional high call volumes, leading to longer wait times. This is particularly true for priority cases such as New Build or Scottish cases. To mitigate this, it's recommended to call during non-peak hours, such as mid-morning or early afternoon. Additionally, customers are encouraged to have all necessary information ready before calling to expedite the process. If delays are encountered, patience is appreciated as the team works to handle all queries efficiently. For some issues, using online forms or web chat may provide faster resolutions.
