Skipton Building Society
Skipton Building Society's Mortgage Support department provides assistance with various mortgage-related inquiries and services. Common reasons for calling include checking application statuses, requesting extra support for financial difficulties, and handling complaints. The department is accessible via phone and web chat during operating hours, though specific times are not provided. Customers may experience longer wait times during peak periods, especially for priority cases. It's advisable to call during mid-morning or early afternoon to potentially avoid high volume delays. The web chat service is available when the icon appears on the website, offering an alternative to phone calls.
Updated 15 Dec 2025
Expected outcomes
- Check mortgage application status
- Request financial difficulty support
- Submit a complaint
- Inquire about accessibility options
- Receive bereavement support
- Resolve account issues
- Escalate unresolved complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Mortgage account number
- Personal identification details
- Details of complaint
- Contact information
- Support need details
- Relevant personal documents
- Financial information
Known issues
Customers occasionally face high volume delays, particularly for priority cases like New Build or Scottish mortgages, with service times extending beyond 48 hours. It's recommended to be patient as the team works to address all inquiries efficiently. To avoid delays, consider calling during less busy times, such as mid-morning or early afternoon. Alternatively, using the web chat feature when available can provide quicker access to support. For complaints, ensure all relevant details and contact information are ready to facilitate a smoother process.
