Skipton Building Society
Skipton Building Society's Savings department can assist with various account management tasks, including handling savings accounts, mortgages, and insurance inquiries. Customers often call for financial advice on investments and retirement planning. The department is available during operating hours, and calls may be routed to specific teams based on the nature of the enquiry. Wait times can vary, but calling during off-peak hours may reduce delays. The best times to call are typically mid-morning or early afternoon, avoiding the lunch hour rush.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Manage savings account
- Request financial advice
- Resolve account issues
- Schedule appointments
- Update personal information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Financial goals
- Relevant financial documents
- Customer identification
- Product information
Known issues
Customers occasionally report long wait times, especially during peak hours. To minimize delays, try calling during off-peak times such as mid-morning or early afternoon. If you're experiencing account verification delays, ensure you have all required identification and account details ready. Online services are available for many tasks and may provide a quicker alternative. Always prepare necessary documents and information before calling to expedite the process.
