The Co-operative Bank plc
The Co-operative Bank's Business Banking department provides support for various business account needs. You can inquire about transactions, manage accounts, and get help with online banking. They also offer assistance with international payments. The service is available from Monday to Friday, 08:00-18:00, and Saturday, 09:00-13:00. Common reasons for calling include resolving login issues, managing international payments, and general account queries. Wait times can be longer during peak hours, such as Mondays and post-holidays. For a quicker response, consider calling during off-peak times or using online messaging services.
Updated 15 Dec 2025
Expected outcomes
- Manage business account queries
- Resolve online banking issues
- Process international payments
- Verify account ownership
- Confirm transaction details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Business account number
- Security answers
- Payment information
- Recipient details
- Business contact details
- Currency information
Known issues
Customers occasionally face long wait times, especially on Mondays and after holidays. To avoid this, try calling during off-peak hours or use online messaging for a faster response. Some business customers also encounter difficulties with security verification. To prevent this, ensure you have all necessary account and security information ready before calling. This includes your business account number, security answers, and any relevant transaction details. Being prepared can help streamline the process and reduce frustration.
