The Co-operative Bank plc
When calling The Co-operative Bank plc at +443457212212, you can access a variety of banking services including inquiries about current accounts, savings, loans, and ISAs. Customers frequently call to request account statements or to book branch appointments for in-person banking services. Support for major life events such as bereavement, power of attorney, and illness is also available. The service operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Callers should note that lines are often busy after major announcements and during lunch hours. For faster service, consider calling during off-peak times.
Updated 15 Dec 2025
Expected outcomes
- Assist with account inquiries
- Order copy of statements
- Book branch appointments
- Provide bereavement support
- Offer life event support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Preferred branch
- Contact details
- Relevant documentation
Known issues
Customers have occasionally experienced long wait times, particularly during peak hours and following major service announcements. It is advisable to call during off-peak times or use online support options to avoid delays. For customers with accessibility needs, notifying the staff in advance when booking appointments ensures that necessary support is arranged. The bank's branches offer accessibility options like wheelchair access and hearing/visual support when informed ahead of the visit. Make sure to have all necessary account details and identification ready before calling to expedite your request.
