Bath Spa University
The Bath Spa University Student Hub provides critical support services for students, facilitating tasks like academic guidance, registration, ID card queries, and university-related finance issues. Students can call for assistance with online registration and enrolment challenges, including resolving technical concerns. The Hub is the go-to for academic issues during operational hours, with alternate communication via MyServices or email outside these times. For urgent issues especially related to registration, direct phone support is recommended. While specific wait times aren't provided, contacting during off-peak times like early morning may reduce waiting. The capabilities also extend to issuing replacement student ID cards and guiding students on procedural requirements for various university services.
Updated 15 Dec 2025
Expected outcomes
- Obtain academic advice
- Complete registration
- Resolve enrolment issues
- Resolve ID card problems
- Seek financial guidance
- Address technical issues
- Get general university information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Bath Spa student ID
- Date of birth
- Government-issued ID
- Digital photograph
- Bank account details
- Credit/debit card
Known issues
Students occasionally face challenges with online registration, typically due to login issues or missing emails. These problems can often be resolved by contacting Student Information through MyServices or via email, supplying your student ID and relevant screenshots. For urgent registration matters, calling the Registration Team is recommended. Another frequent issue involves password resets, especially when the Self-Service Password Reset tool hasn't been set up. In such cases, contacting the IT Service Desk directly provides a solution. Generally, avoid peak times to reduce wait times, and consider using digital alternatives like email or MyServices for non-urgent inquiries.
