Bath Spa University
Bath Spa University's Student Wellbeing Services offers a range of support options for students, including mental health advice, accessibility assistance, and crisis intervention. The department is accessible via phone, email, and the MyWellbeing portal. General wellbeing support is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, with a 24/7 helpline for urgent needs. Common reasons for calling include accessing mental health support, arranging disability accommodations, and booking appointments with advisors. Typical wait times can vary, but urgent issues are prioritized through the helpline. It is advisable to call during mid-morning or early afternoon to avoid peak times.
Updated 15 Dec 2025
Expected outcomes
- Access mental health advice
- Arrange disability accommodations
- Book advisor appointments
- Receive crisis intervention
- Get accessibility advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student login credentials
- Student status proof
- Preferred advisor name
- Nature of concern
- Availability schedule
- Contact information
Known issues
Some students experience delays in receiving responses to non-urgent queries, particularly during peak academic periods. To mitigate this, it is recommended to use the 24/7 helpline for urgent matters. For non-urgent issues, patience may be required. To improve response times, consider calling during less busy hours or using the MyWellbeing portal for online services. If delays persist, follow up with an email or check for updates on the portal. Understanding peak times and utilizing available resources can enhance the support experience.
