Cardiff University
Cardiff University's Students' Union Welcome Centre provides essential support services for students. Available Monday to Friday from 09:00 to 17:00, the centre offers free, confidential, and impartial advice to Cardiff University students and Students' Union members. Common reasons for calling include seeking advice on academic issues, personal concerns, and university policies. While the service is not available on weekends or evenings, students can also reach out via email for assistance. Typically, wait times are minimal during early morning hours, making it an ideal time to call.
Updated 15 Dec 2025
Expected outcomes
- Receive academic advice
- Get personal support
- Access university policies
- Schedule advisor appointments
- Request advocacy services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Issue description
- Membership status
- Email address
- Phone number
Known issues
A common issue with the Students' Union Welcome Centre is the limited phone availability, as services are only offered during office hours. To address this, students are encouraged to use email or the university's website for inquiries outside these hours. This ensures that students can still receive support even when the phone lines are not open. Additionally, early morning calls typically experience shorter wait times, making it a strategic choice for those seeking prompt assistance. Accessible facilities, including wheelchair access and toilets, are available for in-person visits.
