Queen Mary University of London
Queen Mary University of London's IT Services provides comprehensive support for students, staff, and visitors. Available 24/7, you can resolve issues such as registration problems, password resets, and account access. The department also handles incident reporting for lost files or slow Wi-Fi, and processes service requests like software installations and network support. During peak times, such as the start of term, wait times may be longer, but self-service and live chat options are available for quicker assistance. In-person support is by appointment only, ensuring personalized help when needed.
Updated 15 Dec 2025
Expected outcomes
- Reset passwords
- Report lost files
- Request software installations
- Escalate unresolved issues
- Book in-person support
- Access network support
- Resolve account access issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- QMUL username or ID
- Description of issue
- Device type
- Contact details
- Previous ticket reference
- Personal identification
Known issues
Users sometimes experience long wait times, particularly during peak periods like the start of term. To mitigate this, it's recommended to use the self-service portal or live chat for faster responses. Additionally, all in-person IT support requires a pre-booked appointment, as walk-in services are not available. This ensures that each user receives dedicated attention and support. For immediate needs, the 24/7 phone and live chat services are the best options to get timely assistance.
