Queen Mary University of London
Queen Mary University of London's Security Department provides essential services to ensure campus safety. Available 24/7, they handle emergency responses, crime reporting, first aid coordination, and access control. Common reasons for calling include reporting emergencies, seeking security advice, and coordinating with emergency services. The department is equipped to manage incidents swiftly, although occasional call routing delays may occur during peak times. For emergencies, it's crucial to provide precise location details to facilitate quick response. Best times to call are typically outside of major campus events when call volumes are lower.
Updated 15 Dec 2025
Expected outcomes
- Report campus emergencies
- Coordinate first aid response
- Request security advice
- Report crime incidents
- Manage building access
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location details
- Nature of emergency
- Contact information
- Incident description
- Building name
- Identification
Known issues
Occasional call routing delays can occur, especially during campus-wide incidents. To mitigate this, additional staff are deployed during peak times, and improved call triage procedures have been implemented. Another issue involves ambulance access confusion due to the complex campus layout. Security staff are instructed to meet and guide ambulances, while callers are advised to provide precise directions and entry points. These measures aim to ensure efficient handling of emergencies and minimize response times.
