University of Aberdeen
The University of Aberdeen's Accommodation Office provides specialized AV equipment support for teaching spaces. Common reasons for calling include troubleshooting AV issues, arranging AV support for events, and seeking consultancy on AV purchases. Urgent AV support is available via phone, while non-urgent requests are handled through email. Response times may vary, especially during the start of the academic term when demand is high. It's best to call during regular operating hours for immediate assistance, and email for non-urgent matters.
Updated 15 Dec 2025
Expected outcomes
- Troubleshoot AV issues
- Arrange event AV support
- Consult on AV purchases
- Request urgent AV help
- Schedule AV setup
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Room location
- Event details
- Contact information
- Project details
- Date and time
- Nature of AV issue
Known issues
At the start of each academic term, the demand for AV support increases significantly, leading to slower response times. It's advisable not to send repeat queries during this period, as responses may be delayed. For urgent issues, calling the helpline is recommended, while non-urgent requests should be emailed to avoid congestion. Planning ahead and confirming AV requirements in advance can help mitigate delays and ensure timely support.
