University of Brighton
The University of Brighton's International Office can assist with a variety of tasks related to campus facilities and maintenance. Common reasons for calling include submitting maintenance requests, reporting emergency facilities issues, and coordinating with suppliers and contractors. The office also handles sustainability and environmental queries. Typically, calls are answered during operating hours, but emergency issues may be addressed outside these times. Callers may experience longer wait times during peak periods, such as the start of the term. For non-urgent matters, emailing specific team members is recommended to avoid delays.
Updated 15 Dec 2025
Expected outcomes
- Submit maintenance requests
- Report emergency issues
- Coordinate with contractors
- Inquire about sustainability
- Request supplier coordination
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location details
- Issue description
- Contact information
- Supplier details
- Project scope
- Sustainability topic
Known issues
Callers to the University of Brighton's International Office may occasionally experience long wait times, particularly during peak periods like the start of the term. To address this, staffing is increased during these times, and callers are encouraged to use email for non-urgent inquiries. Additionally, some users have reported delays in resolving non-urgent maintenance requests. These requests are prioritized based on urgency, and communication has been improved to provide clearer timelines. For urgent issues, calling remains the most effective method, while routine queries can be handled via email.
