NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Belfast City Council
Belfast City Council's Deaf and Hearing Loss Support department provides essential services for residents with hearing impairments. You can book communication support such as sign language interpreters, note-takers, or speech-to-text services for council interactions. Additionally, the SignVideo service offers real-time video relay interpretation at select venues. Common reasons to call include arranging interpreters or confirming service availability. While specific wait times are not provided, calling during regular business hours is recommended. For the best experience, check if your preferred venue supports the SignVideo service, as availability may vary.
Updated 15 Dec 2025
Expected outcomes
- Book sign language interpreter
- Arrange communication support
- Access SignVideo service
- Confirm service availability
- Request alternative arrangements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Appointment details
- Preferred sign language
- Accessibility needs
- Supported venue location
- Nature of enquiry
Known Issues
The SignVideo service is only available at select council venues, which can occasionally lead to accessibility issues for those needing video relay services. To avoid inconvenience, it's advisable to confirm the availability of this service at your intended venue before visiting. If the service is unavailable, you can request alternative arrangements through the council. Additionally, providing advance notice when booking communication support can help ensure that your needs are met promptly and efficiently.
