⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Buckinghamshire Fire and Rescue Service
The Buckinghamshire Fire and Rescue Service's Community Safety department provides ICT support to internal staff through their dedicated helpdesk. This service is available during standard headquarters operating hours. Staff can call for assistance with ICT issues, service requests, and troubleshooting. Typical reasons for calling include resolving technical problems, requesting new services, or seeking guidance on ICT-related matters. While the exact wait times are not specified, it is advisable to call during regular business hours to ensure prompt assistance. For emergencies, staff should use the designated emergency contacts.
Updated 14 Dec 2025
Expected outcomes
- Resolve ICT issues
- Request new ICT services
- Troubleshoot technical problems
- Log support tickets
- Receive ICT guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Staff ID
- Contact details
- Issue description
- Request details
- Emergency contact list
- Operating hours knowledge
Known issues
There are occasional delays in response due to mailboxes and support lines not being monitored 24/7. If you experience a delayed response, it is recommended to wait until the next business day or use emergency contacts if the issue is urgent. To avoid frustration, ensure you call during standard operating hours and have all necessary information ready. This will help streamline the process and reduce the likelihood of delays.
