⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Buckinghamshire Fire and Rescue Service
The Buckinghamshire Fire and Rescue Service Operations department can assist with Freedom of Information (FOI) requests, Subject Access Requests (SAR), and general information enquiries. These services are available during standard office hours, and requests are typically encouraged via email or post. Emergency calls should be directed to 999. Written responses are standard for all information requests, with FOI responses usually provided within 20 working days and SAR responses within one month. Common reasons for calling include submitting information requests and seeking general guidance on governance or compliance matters. There are no specific wait times mentioned, but contacting during mid-morning may help avoid peak times.
Updated 14 Dec 2025
Expected outcomes
- Submit FOI request
- Submit SAR request
- Make general enquiry
- Request governance information
- Seek compliance guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Address or email
- Proof of identity
- Details of information
- Nature of enquiry
- Contact details
Known issues
There have been occasional delays in responding to Freedom of Information requests, sometimes extending beyond statutory deadlines. The service is actively working on process improvements and monitoring to address these delays. Additionally, there are frequent issues with prioritizing protection activities based on risk, which are being tackled through revised strategies and regular monitoring. For a smoother experience, consider submitting requests via email and providing all required details upfront. This can help in reducing potential delays and ensuring a more efficient handling of your enquiry.
