⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Cheshire Fire and Rescue Service
The Cheshire Fire and Rescue Service Media Desk can assist with complaints regarding fire and rescue services, including staff conduct and service delivery issues. They also provide guidance on fire safety legislation and workplace safety. Calls are typically handled by the Democratic Services or Protection team, and you may be redirected based on your inquiry. Operating hours are not specified, so it's best to call during standard business hours. Wait times can vary, but calling earlier in the day might reduce delays.
Updated 14 Dec 2025
Expected outcomes
- Log a service complaint
- Inquire about fire safety
- Request fire protection info
- Submit supporting evidence
- Obtain complaint reference
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Description of complaint
- Relevant dates
- Supporting evidence
- Nature of inquiry
- Premises details
Known issues
When calling the Cheshire Fire and Rescue Service, be prepared to provide detailed information about your complaint or inquiry. Having all necessary documents and details ready can expedite the process. If redirected, ensure you note the new contact details. To avoid long wait times, consider calling early in the morning. If your issue is not urgent, checking their website for information might be a quicker alternative. Always request a reference number for any complaints submitted.
