Department for Culture, Media and Sport
The Department for Culture, Media and Sport's Freedom of Information department handles requests for information under the Freedom of Information Act 2000. You can submit requests in writing via email, post, or online form. The department typically responds within 20 working days. Common reasons for calling include checking the status of a request or seeking guidance on how to submit a request. While written requests are preferred, phone assistance is available during business hours from Monday to Friday. If you experience delays or issues, you can escalate your complaint internally or to the Information Commissioner's Office.
Updated 15 Dec 2025
Expected outcomes
- Submit FOI request
- Check request status
- Seek submission guidance
- Escalate unresolved issues
- Clarify information requirements
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Written request
- Contact details
- Description of information
- Email address
- Postal address
- Online form access
Known issues
A common issue with Freedom of Information requests is delayed responses, which sometimes exceed the 20 working day deadline. This can lead to frustration and complaints. If you experience a delay, you can escalate the issue through the department's internal complaint procedure or contact the Information Commissioner's Office for further assistance. To minimize delays, ensure your request is clear and includes all necessary contact information. Written requests are preferred, and you should receive an acknowledgment promptly. If not, following up can help ensure your request is processed efficiently.
