Financial Conduct Authority
The Financial Conduct Authority's Firm Helpline provides essential support for firms, including consumer credit firms and representatives, regarding regulatory requirements, authorisations, and compliance. Common reasons for calling include seeking guidance on regulatory reporting and submitting complaints or misconduct reports. While specific wait times are not provided, callers may experience delays during regulatory deadlines or major policy updates. To avoid long wait times, it is advisable to call outside peak periods. The helpline is available during published operating hours, and having relevant documentation ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Get regulatory guidance
- Submit regulatory reports
- Report misconduct
- File complaints
- Receive compliance support
- Check authorisation status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Firm reference number
- Identification details
- Case reference numbers
- Complaint details
- Supporting evidence
- Reporting system access
Known issues
Callers to the Financial Conduct Authority's Firm Helpline may occasionally experience long wait times, particularly during regulatory deadlines or major policy updates. To mitigate this, it is recommended to call outside peak periods or utilize online resources when possible. Complex queries may require escalation to specialist teams, which can result in delayed responses. In such cases, initial call handlers will provide reference numbers and estimated callback times to ensure follow-up. Having all necessary documentation and details ready before calling can help streamline the process and reduce potential delays.
