Leicester City Council
Leicester City Council's Waste Management department handles queries related to waste collection, recycling, and disposal services. Common reasons for calling include reporting missed waste collections, requesting bin replacements, and seeking information on recycling procedures. Calls are typically handled Monday to Friday. While specific wait times aren't provided, it's advisable to call during mid-morning hours to potentially avoid peak times. Having all necessary details ready can expedite the process.
Updated 15 Dec 2025
Expected outcomes
- Report missed collections
- Request bin replacements
- Inquire about recycling
- Confirm waste collection schedule
- Provide waste type information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Contact details
- Collection details
- Address
- Bin type
- Reason for replacement
- Waste type information
Known issues
Occasional reports of missed waste collections have been noted. If you experience this issue, a follow-up collection can usually be arranged by providing your collection details and address. To avoid delays, ensure you have all relevant information ready before calling. If lines are busy, consider calling during mid-morning or using online services if available. Being prepared with specific details can help resolve issues more efficiently.
