Manchester City Council
Manchester City Council's Housing Payments department offers several convenient ways to manage rent payments. You can make automated rent payments by phone 24/7 using your tenancy reference number. Setting up a standing order through your bank is available during bank operating hours. Rent payments can also be made using a rent card at PayPoint outlets or Post Offices during their hours of operation. Online rent payments are accessible anytime via the council's payment portal. If you need assistance or advice regarding rent payments, support is available Monday to Friday from 08:00 to 18:00. Common reasons for calling include setting up payments, seeking advice on payment difficulties, and confirming payment methods.
Updated 15 Dec 2025
Expected outcomes
- Make automated rent payment
- Set up standing order
- Pay rent at PayPoint
- Pay rent online
- Get payment support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenancy reference number
- Sort code
- Account number
- Rent card
- Payment card
- Cheque (if needed)
Known issues
Some users occasionally experience difficulty navigating the automated phone system, particularly if their tenancy reference number is not readily available. To avoid this, have your tenancy reference number ready before calling and follow the prompts carefully. Additionally, payments made online or at PayPoint may take up to two working days to be credited to your account. If you encounter delays, it is advisable to allow this time for processing before contacting support. For faster service, consider using the online payment portal, which is available 24/7.
