Manchester City Council
Manchester City Council's Neighbourhood Services can assist with enquiries related to waste management, recycling, fly tipping, and nuisance issues. The department operates Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Common reasons for calling include reporting missed waste collections, fly tipping incidents, or noise complaints. While phone support is available, the council encourages the use of their online portal for most services. If you need to call, it's best to avoid peak hours to reduce wait times, which can be lengthy during busy periods.
Updated 15 Dec 2025
Expected outcomes
- Report missed waste collection
- Address fly tipping issues
- Resolve noise complaints
- Inquire about recycling services
- Get nuisance issue support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Address or postcode
- Description of issue
- Contact details
- Reference number
- Details of previous reports
- Specific complaint details
Known issues
Some callers experience long wait times, especially during peak hours. To avoid this, try calling during off-peak times or use the online portal for faster service. Additionally, some older phone lines have been closed, so ensure you are using the most current contact number. If you encounter a closed line, you may be redirected to online services or provided with a new number. For urgent issues, having all necessary information ready can expedite the process.
