⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Suffolk Fire and Rescue Service
The Suffolk Fire and Rescue Service offers a dedicated phone line for handling non-emergency queries related to fire safety, prevention, and community education. This service is accessible Monday to Thursday from 09:00 to 17:00, and on Friday from 09:00 to 16:00. Callers can inquire about fire safety guidelines, prevention methods, and available educational programs. It's essential to note that for urgent fire safety issues or emergencies, dialing 999 is necessary. If non-emergency calls are made outside of office hours, they should be directed to the designated out-of-hours number. There's no specific information on typical wait times, but it's recommended to call during working hours for a prompt response.
Updated 14 Dec 2025
Expected outcomes
- Handle fire safety queries
- Provide prevention advice
- Offer community education
- Supply general fire information
- Refer emergency contacts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of query
- Contact details
- Pen and paper
- List of questions
- Any previous correspondence
Known issues
There are no specific known issues regarding this service. However, general advice for callers includes contacting during stated office hours to ensure queries are directed appropriately. Avoid calling during non-office hours unless absolutely necessary, as you might need to redirect to a different number. In cases of emergency, always dial 999. For faster service, prepare your question in advance and have all relevant details ready. Using the correct channel will help in addressing your concerns efficiently.
