⚠️ NOT FOR EMERGENCIES. This service is for administrative inquiries only. If in danger, dial 999 immediately.
Surrey Fire and Rescue Service
The Surrey Fire and Rescue Service Headquarters can assist with a variety of fire safety-related enquiries and compliance issues. Callers often reach out for information on fire prevention, safety operations, and compliance with fire safety legislation. The service is available during business hours, and callers are advised to have relevant details ready to ensure efficient assistance. For urgent emergencies, contacting 999 is recommended. Typical wait times can vary, but calling during mid-morning or early afternoon may help avoid peak periods.
Updated 14 Dec 2025
Expected outcomes
- Inquire about fire prevention
- Get fire safety advice
- Discuss fire safety compliance
- Request fire safety inspections
- Report fire safety concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Caller name
- Contact details
- Enquiry details
- Business details
- Premises information
- Fire safety compliance documents
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to minimize wait times. Ensure you have all necessary information at hand, such as business and premises details, to facilitate a smooth interaction. If your enquiry is complex, consider preparing a list of questions in advance. For urgent matters, always contact emergency services directly by dialing 999.
