Transport for West Midlands
Transport for West Midlands Customer Services provides assistance with public transport information, ticketing, and travel queries in the West Midlands. Common reasons for calling include inquiries about the Swift smartcard, lost property, and submitting complaints or feedback regarding transport services. While they do not operate buses or trains directly, they coordinate with various operators and may redirect calls accordingly. Typical wait times can be longer during peak hours or after service disruptions, so it is advisable to call during off-peak times. The best times to call are generally mid-morning or early afternoon on weekdays.
Updated 15 Dec 2025
Expected outcomes
- Answer public transport questions
- Submit transport complaints
- Report lost property
- Resolve Swift card issues
- Check Swift card balance
- Provide travel information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Swift card number
- Personal identification
- Description of lost item
- Date/time of loss
- Service details
- Journey details
Known issues
Callers to Transport for West Midlands may experience long wait times, especially during peak hours or after major disruptions. It is recommended to call during off-peak hours or use online contact forms to avoid delays. Another issue is the limited support for lost property, as TfWM only handles items from services they manage. For other operators, callers need to contact them directly. To improve your experience, have all necessary information ready before calling, such as your Swift card number and personal identification for card-related inquiries.
