Freeman Hospital
Freeman Hospital's Ward 38 specializes in transplant administration support, providing assistance with scheduling, patient coordination, and documentation for transplant patients and their families. Common reasons for calling include appointment scheduling, obtaining necessary documentation, and general information about transplant procedures. While specific wait times are not provided, it's best to call during hospital operating hours to ensure staff availability. If the transplant administrator is unavailable, urgent matters can be directed to the main transplant office or coordinator numbers. Callers should be prepared with patient identification details and relevant medical records for specific queries.
Updated 15 Dec 2025
Expected outcomes
- Schedule transplant appointments
- Coordinate patient documentation
- Provide transplant information
- Assist with patient queries
- Facilitate transplant coordination
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient identification details
- NHS number
- Relevant medical records
- Patient name
- Date of birth
- Nature of enquiry
Known issues
Callers sometimes experience difficulty reaching specific staff members, particularly the named transplant administrator, during peak periods or outside core hours. To resolve this, it is recommended to leave a voicemail or contact the main transplant office for urgent matters. This ensures that your query is addressed promptly. Additionally, having all necessary patient information ready before calling can help streamline the process and reduce potential delays.
