NHS South East London Integrated Care Board
The NHS South East London Integrated Care Board's Patient Feedback and Complaints department handles a variety of tasks, including processing feedback and concerns about GP practices, handling general enquiries, and managing Freedom of Information requests. They are available Monday to Friday during business hours, with limited services on Saturdays. Common reasons for calling include submitting GP feedback, making complaints about services, and requesting information. It is advisable to call during off-peak hours to avoid long wait times, which can occur especially after public health announcements. For non-urgent matters, email communication is recommended.
Updated 15 Dec 2025
Expected outcomes
- Submit GP feedback
- Raise concerns about GP
- Request information
- Submit FOI requests
- Make a complaint
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient details
- GP practice details
- Description of feedback
- Contact information
- Written FOI request
- Details of complaint
Known issues
Callers sometimes experience long wait times, particularly during peak hours or following public health announcements. To mitigate this, it is recommended to call during off-peak hours or use email for non-urgent queries. Additionally, some callers may be redirected back to their GP practice for issues that need to be resolved at the practice level before escalation. Ensure that you have attempted to resolve issues with your GP practice first unless escalation is necessary. For smoother communication, prepare all necessary details before making the call.
