St Thomas' Hospital
St Thomas' Hospital's Patient Advice and Liaison Service (PALS) offers a range of services to assist patients, carers, and the public. You can call for general enquiries about hospital services, departments, and facilities. The service also listens to compliments, comments, or concerns and helps resolve issues with hospital services. Additionally, PALS provides guidance on the formal complaints process and independent advocacy services. The office operates Monday to Friday, 9am-5pm, with in-person visits available from 10am-4pm. If you experience long wait times, leaving a voicemail or sending an email is recommended for a response within 1-2 working days.
Updated 15 Dec 2025
Expected outcomes
- Get hospital service information
- Submit compliments or feedback
- Resolve hospital service issues
- Receive complaints process guidance
- Access independent advocacy services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Details of concern
- Nature of complaint
- Email address
- Phone number
Known issues
Callers to St Thomas' Hospital's PALS may occasionally experience long wait times, especially during busy periods. If you encounter this, leaving a voicemail or sending an email will ensure a response within 1-2 working days. The office is open for in-person visits from 10am-4pm, Monday to Friday, excluding bank holidays. For assistance outside these hours, using phone or email is recommended. These methods provide flexibility and ensure your concerns are addressed promptly. If you have any issues, PALS is committed to resolving them efficiently.
