The Ridge Medical Practice
The Ridge Medical Practice's Buttershaw Branch offers a range of services accessible via phone, including appointment booking, prescription requests, and general enquiries. Patients can book appointments with GPs, nurses, and other healthcare professionals, with extended access available at hub locations during evenings and weekends. Prescription requests and medication queries are handled during regular hours. Common reasons for calling include requesting fit or sick notes and providing feedback or complaints. Phone line congestion is a known issue, especially during peak times. It's advisable to call during off-peak hours or use online services when possible.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointments
- Request repeat prescriptions
- Submit feedback or complaints
- Request fit or sick notes
- Inquire about services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient registration
- Consent for record sharing
- Patient details
- Reason for appointment
- Medication details
- Description of issue
Known issues
Patients often experience phone line congestion, particularly during peak hours. To improve your chances of getting through, try calling during off-peak times or use online services when available. The PATCHS digital system also faces limitations, with appointment slots filling quickly. It's recommended to check back regularly as slots are released throughout the day. For complaints or feedback, contacting the Practice Manager directly can be effective. Being prepared with all necessary patient details and documentation can help streamline your call.
