The Ridge Medical Practice
The Ridge Medical Practice at Westwood Park Diagnostic Treatment Centre offers a range of services accessible via phone. Common reasons for calling include booking appointments with GPs, nurses, or physiotherapists, submitting feedback or complaints, and making general enquiries about practice services. The practice operates Monday to Friday from 08:00 to 18:00, with extended access available at other hubs during evenings and weekends. For PATCHS online consultations, slots are limited and spread throughout the day. Typically, the best times to call are early in the morning to avoid longer wait times, which can occur during peak hours.
Updated 15 Dec 2025
Expected outcomes
- Book GP appointments
- Submit feedback or complaints
- Request online consultations
- Inquire about services
- Book physiotherapy sessions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient registration
- Consent for record sharing
- Contact details
- Description of issue
- PATCHS account
- Patient name
- Date of birth
Known issues
Patients frequently encounter limited availability for PATCHS online consultations due to high demand, as slots are released throughout the day. It is advisable to check back regularly for open slots. Additionally, the practice no longer offers long-acting reversible contraceptive (LARC) services in-house due to staffing pressures, and patients are referred to external providers like LOCALA. To mitigate these issues, patients should consider alternative consultation times or external resources. For feedback or complaints, contacting the practice manager directly can help expedite resolutions.
