University Hospital Coventry
University Hospital Coventry's Outpatients Department offers essential services such as emergency triage and registration, available 24/7 for life-threatening situations. For non-emergencies, it's recommended to use NHS 111 or contact your GP. The department also handles general enquiries about procedures and visiting hours, available from 08:00 to 18:00 on weekdays and 09:00 to 13:00 on Saturdays. Common reasons for calling include checking on patient status or confirming appointment details. Wait times can be long due to prioritization of urgent cases, so calling during off-peak hours is advised.
Updated 15 Dec 2025
Expected outcomes
- Register emergency patients
- Perform initial triage
- Provide visiting hours
- Direct calls to staff
- Check patient status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal identification
- Details of emergency
- Nature of enquiry
- Appointment reference
- Medical records
- Insurance information
Known issues
Patients with non-life-threatening conditions often face long wait times due to the prioritization of critical cases. The triage system ensures urgent cases are seen first, which may lead to delays for others. Additionally, reaching reception by phone can be challenging during peak hours due to high call volumes. It's advisable to call during off-peak times or use NHS 111 for non-emergencies. These measures can help manage expectations and reduce frustration when seeking assistance.
