University Hospital Coventry
University Hospital Coventry's Pharmacy department offers a range of important services through their phone line. Callers can book or reschedule appointments for fracture assessment and follow-up, typically done during clinic operating hours. Patients also commonly call to inquire about the clinic location, operating times, and services available, such as the availability of referral processing for fracture clinic appointments. While specific wait times are not provided, calling during non-peak hours such as mid-morning or early afternoon may reduce waiting. The Fracture Clinic is situated on the ground floor, Wing C, and provides wheelchair assistance. While appointments are mandatory for consultations, the information hotline offers comprehensive guidance on required documents for appointments.
Updated 15 Dec 2025
Expected outcomes
- Book fracture clinic appointment
- Reschedule follow-up appointments
- Inquire about clinic location
- Check clinic hours
- Process GP referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- NHS number
- Personal details
- Referral letter
- Discharge summary
- Imaging documents
- Appointment confirmation
Known issues
While there are no specific issues reported with the Pharmacy’s phone service, callers can benefit from knowing general tips to have a smoother experience. It's advised to call during off-peak times such as mid-morning or early afternoon to avoid long wait times. Always have your NHS number and personal details on hand to expedite booking or rescheduling processes. If your call pertains to a referral, ensure you have all relevant documents ready, such as imaging or discharge summaries, to avoid delays in processing.
