L&Q (London & Quadrant Housing Trust)
L&Q (London & Quadrant Housing Trust) Customer Service is available to assist with a range of services, including general enquiries about tenancy and housing support, reporting repairs and maintenance issues, and submitting complaints. They also offer translation and interpretation services in over 100 languages, including 24/7 BSL support. The customer service operates Monday to Friday from 08:00 to 18:00, excluding bank holidays. Emergency repair services are available outside these hours. Callers often experience long wait times during peak hours, so it is recommended to call early in the morning for quicker service.
Updated 15 Dec 2025
Expected outcomes
- Check application status
- Report repair issues
- Request interpreter services
- Submit a complaint
- Follow up on complaints
- Access emergency services
- Enquire about tenancy support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenancy reference number
- Customer reference number
- Details of repair issue
- Preferred language
- Contact information
- Complaint details
Known issues
Customers frequently report long hold times, especially during peak hours or after major announcements. To minimize wait times, it is advisable to call early in the morning. Some tenants have experienced difficulties accessing emergency services after hours; it is important to clearly state 'emergency' at the start of the call to ensure prompt assistance. For non-urgent issues, consider using the webchat service available during standard hours. These steps can help improve the efficiency of your call and reduce frustration.
