L&Q (London & Quadrant Housing Trust)
L&Q's Repairs and Maintenance department is available to handle various tenant needs, including reporting repairs, making general enquiries, and accessing emergency services. The department operates Monday to Friday from 08:00 to 18:00, excluding bank holidays. Emergency services are available outside these hours. Tenants can also access translation and interpretation services, including British Sign Language, 24 hours a day for emergencies. Common reasons for calling include reporting maintenance issues, enquiring about repair schedules, and accessing language support. Wait times can be long during peak hours, so calling early in the day is advisable.
Updated 15 Dec 2025
Expected outcomes
- Report a repair issue
- Enquire about repair status
- Request emergency repair
- Access translation services
- Use interpretation services
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tenancy reference number
- Customer reference number
- Property address
- Description of issue
- Chosen language
- Contact details
Known issues
Callers frequently experience long wait times, particularly during peak hours. It is recommended to call early in the day to avoid delays. Emergency repair response times can occasionally be delayed outside normal hours, requiring escalation via webchat or repeated calls. For translation services, specifying the language clearly at the start of the call can help mitigate connection issues, especially for less common languages. Ensuring all necessary information is ready before calling can also help streamline the process.
